Honeywell sucks ass… big time!
So we live in an old house, and we’ve (my wife and me) been trying to update some things to make it easier to live here – technology-wise. It’s not major things, just wanted to take advantage of having things that matched our lifestyle – somewhat automated, and/or controllable with our smartphones. One such thing was to get a Wifi enabled thermometer.
After doing some quick research, we decided to go with a Honeywell thermometer. Our current thermostat is not wifi enabled but is a Honeywell brand, and it has worked for us for a while now.
Little did I expect to have so many technical issues with the wifi unit. First, the unit we bought required something that’s called a “c-wire,” but said wire did not come with the unit. Fortunately, there was a card inside the box to get a free c-wire adapter. So we sent off for it.
Getting this adapter took much longer than I’d expect (though all of this happened around Thanksgiving, so…) so I called the support to check in about this item. I literally was passed over to what seemed like seven departments and given the runaround. The last agent gave me a number to the “actual” Honeywell Home Support, but that turned out to be the wrong number! Ultimately, I end up returning the unit.
Then, like two days later, our adapter FINALLY came. So we bought it again, except the price shot up to an additional $20 from the time we originally bought it.
And this is where the fun begins.
So once again, I try to install the unit with the new c-wire adapter. I watched some Youtube videos to visually see how hard it would be to install, and it looked straightforward. So I prep what I need to install.
And then, “Houston, we have a problem.”
The unit apparently needed an additional cord that ran from the c-wire adapter to the HVAC unit. W don’t have this mysterious wire! It’s nowhere to be found!
Now, I have to return – once again – this hot mess of a P.O.S. wifi thermostat. All this time and energy was wasted on something that ultimately would not work with our system. I’d call Honeywell and give them a piece of my mind, but at this point, it’s not worth the time or hassle.
I am not getting anything that is made by Honeywell, ever again. All the information that was needed to make this happen was not provided, and I feel that this should’ve been provided with the product description when seeking out this item. It wasn’t, so I am done with this company.
I am so done with this company, with its runaround, lack of support, and faulty components and/or lack of documentation. You can’t sell a product half-assed and expect people to want to keep doing business with you. I’m sure that I am a one-off case, but this left a bad taste in my mouth for wanting to use their products ever again.
So I’m done with them, and I’m done ranting in this post.