My wife and I regularly go to Maverik stores for gas, drinks, etc. So much that we regularly cash in points for gift cards and other rewards. In some of the stores, we are even on a first-name basis with their employees. In general, most of the Maverik stores have been great, except for the Santaquin.
At the Santaquin store (Store #377), there always seems to be a bevy of issues – from subpar employees to management, from the drink fountains constantly being broken down or under repair, to even the POS terminals not working properly. We know it’s not a system-wide issue, because most of the other stores have these issues, but at a far less frequent rate.
The Santaquin store unfortunately is the closest one to our location, but because of the hassle with an array of issues, we will typically drive the few extra miles for a more consistent and better experience.
We have made complaints about this store in the past, but little to no follow-up has been given from either the store manager, the district manager, or higher. We assumed the management had passed the message along and dealt with the issue(s).
I am reporting to you this time because of a POS issue that went horribly wrong. About a week ago, my wife and I went to the Santaquin store to get drinks, when we encountered an issue with the POS terminal. It had happened before, so it was no surprise that it was happening again. MY wife checked to see if the charge came out of the account (which it did) and declined the receipt, then went on her way. The cashier behind the counter proceeded to chase my wife out of the store claiming that she allegedly did not pay for the drinks, to which my wife told her otherwise. After some words, we left the premise.
So nearly a week later (today), we go back to the same store and get drinks as usual just to discover that my wife had been banned from the store. My wife had told them that it was a POS transaction failure and that the charge had already come out. Again, we left.
A few hours later, we received a knock on the door from some local police, giving us notice that the Santaquin store demanded that we not come back. Otherwise, it would be considered trespassing, and that further legal action would be taken! I asked for a copy of the citation number, to which the officer gave it to me.
So this is where the story is. We’re banned from a gas station over a $.99 cent drink? Is this really how petty an establishment can be? NINETY-NINE CENTS???
Well, I’m nowhere to put them on blast.
For the love of any and all things sensible, PLEASE DO NOT PATRONIZE THIS STORE – just this one, I am asking. All the other Maverik stores have been good, if not great. This one (Santaquin #377) has been – hands down – the WORST one, ever! They weren’t always this way, I will gladly admit. But in the last year and a half, their overall quality, efficiency, and BASIC ability to function without issues have been piss poor!
Go to any of the other Maverik stores in the area – ANY ONE OF THEM. just steer clear of this one! They can’t be bothered to take care of bigger issues but will balk at a $1 transaction that THEY failed to process.