I am beyond pissed at Lyft, right now. Actually, this frustration has been building for two weeks now.
Two Fridays ago while I was in the middle of picking up and taking passengers from one location to the next, I took a break in a remote town. It was a location that my last ride had directed me to. While coming back from my break, Lyft “temporarily deactivated” my account.
Odd, but surely it can be resolved in a matter of minutes…. so I thought.
So I called Lyft to figure out what was going on, and they said my account was temporarily deactivated because of a “safety” reason. I asked what the issue was, and they refused to say. They only said that there was an email that I would need to reply to. So I did.
I have either replied to that email or called the hotline for the next few days. All I got was either radio silence from the emails or canned messages from the agent that I was on the phone with. This has been the issue for the last two weeks.
Today, I finally got some “progress” with one agent that said the matter was accidentally closed, and that he’d personally oversee the matter and see about getting the issue resolved – to just give him an hour.
So I waited… and waited… and waited.
Nearly two hours later, I call back in to find out the status of the latest information. And again I get another agent with ANOTHER canned response. So I asked for a supervisor… After a few minutes, the agent HUNG UP ON ME.
While I was calling to get another agent, the supervisor called me back about the matter. And he was about as “helpful” as the last few agents – canned responses, “I understand that this must be frustrating” crap, and asking me to wait… AGAIN.
So here I am… waiting… while someone is doing absolutely nothing with my case. No information, no asking for my side of this… just nothing.
Lyft support sucks!